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Our general conditions of sale


25 rue Léon Gaumont - Pentecost ZA

44700 Orvault

02 40 35 37 21 – Contact form

RCS of Nantes n°493543896

Individual tax identification number FR32493543896

General conditions of sale of products sold on

Date of last update 04/07/2016


These conditions govern sales by the company GLOBE TROTOYS, 25 rue Léon Gaumont (ZA de la Pentecost), 44700 Orvault; stuffed animals, cuddly toys, backpacks, early learning toys, travel bags, melamine.


The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company GLOBE TROTOYS.

They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in euros.

GLOBE TROTOYS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of the company GLOBE TROTOYS until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.


You can order:

On our website:

The contractual information is presented in French and will be confirmed at the latest when your order is validated.

GLOBE TROTOYS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.


Any order appearing on the website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare to have full knowledge of it.

The order confirmation will constitute signature and acceptance of the operations carried out.

A summary of the information of your order and of these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.


The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made only by bank card thanks to the secure Sherlock's system of Crédit Lyonnais or via Paypal.

The card is debited when the order is paid for.

The credit card :

We recommend this option because it is the easiest, fastest and completely secure. When validating your order, you will simply indicate your credit card number and its expiry date.


PayPal is the best way to send and receive payments online, for people and businesses.
You give an email address as a means of payment and not your bank details.
You can pay in an instant and view the details of your transactions in real time.
With PayPal, you benefit from one of the best encryption technologies on the market.


In accordance with the provisions of Article L.221-18 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.

The Customer informs the company GLOBE TROTOYS of his decision to withdraw by sending us an email via the contact form , before the expiry of the period provided, or any other statement, unambiguous, expressing his desire to withdraw.

The actual return of the product(s) will be done by completing the return form accessible from your customer account. This form must accompany the returned merchandise.
The Customer sends back or restores the goods to the company GLOBE TROTOYS or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of its decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are entirely the responsibility of the customer.

In the event of exercise of the right of withdrawal, the company GLOBE TROTOYS will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order.


In accordance with the provisions of article L.221-28 of the Consumer Code, the right of withdrawal does not apply to:

  • The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
  • The supply of goods made to the consumer's specifications or clearly personalized.
  • The supply of goods liable to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
  • The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
  • The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
  • Transactions concluded during a public auction.
  • The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.


Our products are offered as long as they are visible on the website and within the limits of available stocks.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.

In addition, the website is not intended to sell its products in large quantities. Consequently, Globe Trotoys reserves the right to refuse orders for 10 identical items.


Delivery times and prices are as indicated on the site.

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In case of late shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.

In case of return of the parcel to our warehouse following an impossibility of delivery of the latter (limit of proceedings exceeded at the relay point, inaccurate address of the recipient, etc.), the customer will be immediately notified by customer service. Without a response within 48 hours, we reserve the right to cancel the order. The shipping costs will then not be refunded.

In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 216-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 216-3 of the Consumer Code.

In the event of delivery by a carrier, the company GLOBE TROTOYS cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.


All the products for sale on our Website benefit from the legal guarantee of conformity (L 217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing you to return defective or non-compliant products delivered. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

You are informed that the company GLOBE TROTOYS whose head office is located at 25 Léon Gaumont - ZA de la Pentecost, 44700 ORVAULT; is the guarantor of the conformity of the products to the contract within the framework of these two legal guarantees.

You have a period of two years from delivery of the product to act under the legal guarantee of conformity. In this case, you can choose between repairing or replacing the product, subject to the cost conditions provided for in article L 217-9 of the Consumer Code.

You are exempted from providing proof of the existence of the lack of conformity of the product during the six months following the delivery of the product. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

It is recalled that the legal guarantee of conformity applies independently of any commercial guarantee which may be granted to you by the company GLOBE TROTOYS.

In addition, You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, You can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

The warranty will not apply to defects related to improper maintenance or improper installation by the customer.

If the customer notices a defect or a breakdown, he must contact our customer service by telephone on 02 28 91 20 84 or by e-mail at info[at]


The products offered comply with the French legislation in force. GLOBE TROTOYS cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Furthermore, the company GLOBE TROTOYS cannot be held liable for damages resulting from improper use of the purchased product.

Finally, the responsibility of the company GLOBE TROTOYS cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.


The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.


All elements of the site are and remain the exclusive intellectual property of GLOBE TROTOYS. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the company GLOBE TROTOYS.


Globe Trotoys reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.

They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.

French legislation relating to the right of access to the computerized file

Declaration to the CNIL: file n° 1861019 of May 21, 2015


GLOBE TROTOYS will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized registers of the company GLOBE TROTOYS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.


The unique identifier of Globe Trotoys with the competent Eco-organization within the framework of the AGEC law for the JOUETS family:

CITEO: FR319978_01YVKK


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